How does eCom VA work?

Simplify Your eCommerce Success

At eCOM Virtual Assistant, we optimize your eCommerce operations so you can focus on growth. Our expert team handles everything from inventory management to customer support, ensuring your business runs smoothly.

Expert eCommerce Support
Streamlined Operations Management
Focus on Business Growth

Our Work Flow:

Customer Support: Key Information and Policies

Customer Support

We are always ready to assist our clients. We work 8 hours a day and five days a week. At the client’s special request, we also provide support during the weekend in case of any scheduled meeting or deadline.

Work Culture

We cultivate a professional work environment that encourages collaboration, innovation, and productivity. Our team is dedicated to providing high-quality support tailored to all your eCommerce needs

Workforce

Our VA workforce is talented, certified, and expert in their fields. They complete work on given deadlines and provide the report to the clients. In our team, VA experts will understand clients’ business and work according to our client’s niche.

Agreement

Our agreement outlines clear expectations and responsibilities for both parties. This transparency fosters a strong working relationship, ensuring alignment on goals and objectives.

Plans

We have different types of plans, and you can pick according to your business needs and work load. Our team will tell you about mute details of the process so your business can run smoothly.

Refund Policy

In case our clients are not satisfied with our services, we will refund their 1st installment and get a full refund. Refunds policy are applicable if clients don’t use any of our delivered work.

We deliver quality that scale business.

Share Requirement :

When any client visits eCom VA website or contact us, we ask for all details about a business and a representative can discuss what type of services they need from us. After discussing project details, we ask to share details and access to the website.

Screening Virtual Assistant :

After getting clients’ details & requirements we assign VA according to the skills and an expert in using the latest tools. Our skilled staff know the latest techniques to enhance client’s business.

Confirm Hiring with Payment :

Now we perform a test job and if the client is satisfied with the work we process with the completion of task. eCom VA will take token money, or 1st installment for starting a project, and payment depends on the plans.

Completed Task Before Deadline :

A client always tells us about the deadline for a project. Our experts complete all work before the deadline, and if there are any queries, the VA support team will clear all doubts, and experts will complete work according to their guidelines.

Delivered Work/Progress/Reports :

During work on a client’s project, our project manager will check work’s quality. eCom VA team sends reports to clients according to their preference because some clients need daily reports, or others want weekly, so we submit reports according to guidelines.

Revision/Improvements :

We always welcome suggestions from our clients. In case a client wants some changes, revisions, or improvements, the VA team will happily do it.

Tools and Resources:

Our company uses many tools and resources to manage our clients’ work, and experts will easily handle all tools and manage your marketplaces. Using the right tools helps us to work correctly and heighten your business:

Channel Advisor: We analyze your e-commerce business and boost your sales using this tool. Our team will efficiently execute digital marketing, direct – first-party consumer retailers, drop-ship, and fulfill all your requirements in one place.
M2ePro: With this tool, our experts do listing on Amazon, eBay, or Walmart. The best thing is that the product history is there, and our team will track history at any time.
Vendoo: We filter, search and classify items from one place and enter all the information into all marketplaces at the same time.
Sellbrite: It helps merchants and brands to sell their products on the best e-commerce websites. Our expert can quickly handle your inventory on all e-commerce platforms.
Turbo Lister: Our skilled VA does a listing of 100 products quickly and prints out FNSKU labels and is useful for FBA and FBM.
File Exchange: We will readily list many products on Ebay with a single file. File Exchange is the best tool for sellers to transfer their files from their computer to eBay conveniently.

Auctiva: Our team will use this tool to edit thousands of products on numerous marketplaces with a single file and create a new product list or send it to all e-commerce stores simultaneously.
Inkfrog: We will easily sync multi-platform business and get rich designs and eBay templates. Our experts use these templates to arrange orders, messages, and many other things.
Linnworks: We promptly check eCommerce business while using the tool and expand your business.
CedCommerce: Our team of experienced designers will use the profile feature to export products from one platform to another in bulk.
Amazon Bulk Upload Template Feeds: We will use their templates to list products in Amazon Catalogue and provide them for sale on Amazon.
Helium 10 – We use this for Amazon product Research and Optimization. Our VA team will search keywords like single-word and ASIN searches, low- competition, and backward keywords.