Frequently Asked Questions

eCom VA is a leading global remote consulting organization. The company’s central office operates in Mohali, India. Since 2014, we have been assisting small to large size businesses to provide cutting-edge analytics.

By working remotely, our platform is capable of managing every type of task, from simple to complex. Our organization is featured with professional virtual employees who work exclusively and dedicate from our well-equipped and supervised office.

Our platform offers a diverse range of cost-effective services. We deliver innovative solutions on:

• Amazon Virtual Assistant
• eBay Virtual Assistant
• Etsy Virtual Assistant
• Shopify Virtual Assistant
• Magento Virtual Assistant
• WooCommerce Virtual Assistant
• OpenCart Virtual Assistant
• SEO Virtual Assistant
• WordPress Virtual Assistant
• Website Moderator Virtual Assistant
• Social Media Virtual Assistant
• PPC Virtual Assistant
• Content Writer Virtual Assistant
• Product Research Virtual Assistant
• Order Tracking Virtual Assistant
• Order Processing Virtual Assistant
• Customer Support Virtual AssistantOur VA’s are multi-skilled and work on many tasks at a time. (under the same or different channels)

We particularly serve e-Commerce, taking care of all work-related issues. We have a fully-functional, fully-staffed office in India from where your remote employees work for our clients. By hiring a dedicated virtual team, our professionals consistently deliver innovative solutions. Our various services are:

• Title Optimization
• Product Categorization
• Bulk Product Upload through CSV, Excel
• Product Data Management
• Product Uploading Service
• eCommerce Content Writing
• eCommerce Order Processing
• eCommerce Product Data Administrator
• eCommerce Magazine creation services
• Adding Variations (Style, Colors, Size)
• Image Updation
• Sync Shopify Listings to Etsy
• Sync Shopify Listings to eBay
• Bulk CSV Product Upload Walmart
• Bulk CSV Product Upload Amazon
• Bulk CSV Product Upload SEARS
• Amazon Product Research and Optimization
• Amazon Retail Arbitrage and Order Fulfilment
• ACOS Rate Optimization
• Amazon PPC Campaign Optimization
• eRank and Marmalead Etsy SEO
• Google Shopping Feed

eCom VA assists its customers with all support. Every department is equipped with professional and specialized employees. From Keyword Research, Product Data Management to Customer Support, our one-stop-shop is outfitted with amazing eCommerce services.

Our price of an employee depends on the nature of your project, plus the years of experience, knowledge, skills, and qualifications you are looking for in an employee. For more details visit our virtual assistant rates page.

At eCom VA, all employees are well qualified and experienced. Our organization is equipped with professional remote employees who work exclusively and collaboratively with their clients.

In addition, we can provide you with experienced Virtual Employees in any skill or domain, including niche and rare abilities. For achieving perfect and quality services, our employees work in a team by conducting group discussions before modifying or executing the project.

We assure you to receive better quality performance, including high profitability results. Our trained quality assurance professionals can easily handle simple and complex tasks without any doubt. Before starting the project, we hold an open discussion to assist you with full satisfied requirements. We measure the quality of the project at every stage and make sure it is completely executing according to your preferences.

If you would like us to provide a longer notice period for the termination of the contract, we can accommodate such a request and agree to provide a notice period of equal duration. With a flexible time period, our clients can choose any time of terminating the project. In conclusion, eCom VA will agree to any notice period duration that is appropriate for you.

Well, our preferred modes of payments are Paypal, Debit/Credit, and Upwork. You can choose any of these while paying us for services.

Yes, A client is entitled to request a refund if not satisfied with the services. Only applicable with 1st payment. Requests for refund must be done within the 1st week if you are not satisfied with the services.

We will take suitable professional and organizational safety measures to secure your personal data and to prevent the loss, misuse, or alteration of your personal data. We will protect your personal data on reliable servers, personal computers, and other manual record-keeping systems.

We use various communication systems like Skype, Upwork, Whatsapp, Microsoft Teams, Hangout, Gmail, Telegram, Trello or any of the client preference in order to conduct a smooth conversation and project management.

We work Monday to Friday in your preferred time zone. We can also conduct meetings on weekends on request or if there is any work priority.

We work full-time for 8 hrs a day, 5 days a week = 40 hrs

Our web-based software tracks the amount of time our employees contribute to a project. With its reporting feature, our client receives detailed data on how many hours were spent on each project.

You can easily monitor the tasks and pay accordingly. Our managers always keep their eyes on the staff to make sure they are working on assigned projects with complete enthusiasm.

We always prepare our work, task and progress reports and send them daily, weekly or monthly according to the client requirement.

Ordinarily, we do not work on weekends. In case, if we schedule a call or meeting on the weekend, we will always be there to handle your projects on an urgent basis. On the other hand, if there is a work priority from your end, we will manage it on weekends on special requests.